Return Policy

Last Updated: April 10, 2026

1. Our Commitment to Your Satisfaction

At microspaze.com, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. If you are not happy with your product for any reason, we offer a hassle-free return process.

2. 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all products purchased directly from microspaze.com:

• You may return any product within 30 days of delivery for a full refund
• Products must be in original condition with all accessories and packaging
• Proof of purchase is required for all returns
• Refunds will be processed within 7-10 business days of receiving the returned item

3. Eligible Items for Return

The following items are eligible for return under our 30-day guarantee:

• Water filtration systems (uninstalled or in like-new condition)
• Water dispensers (uninstalled or in like-new condition)
• Portable water purifiers
• Replacement filters (unopened in original packaging)
• Accessories and spare parts (unused in original packaging)

4. Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse, abuse, or negligence
• Products with removed or altered serial numbers
• Opened or used filter cartridges
• Special order or customized products
• Gift cards and promotional items

5. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email [email protected] or call +65 6123 4567 within 30 days of delivery
2. Provide Details: Include your order number, product details, and reason for return
3. Receive Authorization: Our team will provide a Return Merchandise Authorization (RMA) number
4. Package Product: Securely pack the product with all original accessories and packaging
5. Schedule Pickup: We will arrange free collection from your Singapore address

6. Refund Information

Details regarding refunds:

• Full refunds will be issued to the original payment method
• Refunds include the purchase price and any applicable taxes
• Original shipping costs are non-refundable unless the return is due to our error
• Refunds will be processed within 7-10 business days after we receive the returned item
• You will receive an email confirmation once your refund has been processed

7. Exchange Policy

If you wish to exchange a product for a different model:

• Exchanges follow the same 30-day window as returns
• Price differences will be charged or refunded accordingly
• The exchanged product will have a new 30-day return window
• Contact our support team to arrange an exchange

8. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• We will arrange immediate replacement at no cost to you
• No return shipping charges for damaged or defective items

9. Warranty Returns

For products under warranty that require service:

• All products carry a 7-year manufacturer warranty
• Warranty covers defects in materials and workmanship
• We will repair or replace defective products at our discretion
• Warranty does not cover damage from misuse, accidents, or unauthorized modifications
• Contact our support team to initiate a warranty claim

10. Return Shipping

Information about return shipping:

• We provide free return shipping for all eligible returns within Singapore
• Our logistics partner will collect the item from your address
• Return shipping for international orders is the responsibility of the customer
• Items must be properly packaged to prevent damage during transit

11. Cancellation Policy

For order cancellations:

• Orders may be cancelled before shipment for a full refund
• Contact us immediately if you need to cancel an order
• Once an order has shipped, it cannot be cancelled but may be returned under our standard policy
• Custom or special order items cannot be cancelled once production has begun

12. Exceptions and Special Circumstances

We reserve the right to:

• Refuse returns that do not meet our policy requirements
• Apply restocking fees (up to 15%) for items returned without original packaging
• Limit the number of returns from the same customer
• Modify this policy during promotional periods with advance notice

13. Contact for Returns

To initiate a return or for any questions about our return policy:

• Email: [email protected]
• Phone: +65 6123 4567 (Monday-Friday, 9 AM - 6 PM)
• Address: 160 Robinson Road, #14-04, Singapore 068914

14. Policy Updates

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will apply to your order.